Last Updated: April 2026
These Terms and Conditions ("Terms") govern your use of the website and services offered by Blue Banana Holdings Pty Ltd T/A TradeDesk Automation ("we", "us", "our"), an AI automation company based in Perth, Western Australia. By accessing and using our website, you agree to be bound by these Terms.
1. Acceptance of Terms
By using our website and services, you confirm that you have read, understood, and agreed to these Terms. We may modify these Terms at any time; changes will be posted on this page and your continued use constitutes acceptance.
2. Eligibility
You must be at least 18 years of age to use our website and services.
3. Services Provided
TradeDesk Automation provides AI-powered lead management and automation solutions for trades businesses, including AI-powered SMS chatbots, voice systems, appointment scheduling, after-hours lead capture, lead nurturing, CRM integration, and related AI automation services ("Services").
4. Account Registration
To access certain features, you may need to provide business and contact details. You agree to provide accurate, current information and to maintain the confidentiality of any account credentials.
5. Intellectual Property
All content on this website, including AI chatbot frameworks, conversational flows, prompt designs, and bot configurations, is owned by TradeDesk Automation or its licensors and is protected by Australian and international copyright laws. You may not copy, modify, or reverse-engineer any content without our express written consent.
6. AI Services Disclaimer
Our AI-powered systems are designed to assist with lead management and customer engagement. You acknowledge that:
- AI responses are generated based on programmed logic and may not always be accurate
- We do not guarantee specific outcomes, conversion rates, or revenue results
- You are responsible for reviewing AI configurations before deployment to customers
- We are not liable for decisions made based on AI-generated content
- AI performance may vary depending on the quality of configuration and information provided
7. User Responsibilities
You agree not to:
- Use our website or services for any unlawful purpose
- Upload or distribute harmful content, including viruses or malware
- Interfere with the proper functioning of our website or services
- Use AI systems to send spam or engage in deceptive practices
- Attempt to reverse-engineer our AI models, prompts, or conversational logic
- Use our services in breach of applicable telecommunications, privacy, or anti-spam legislation
8. Data Handling
By using our AI-powered services, you acknowledge that customer interactions may be recorded, stored, and analysed for service improvement. You are responsible for informing your end users that they may be interacting with an AI system and for obtaining any necessary consents under applicable privacy legislation.
9. Privacy
Your use of our website is also governed by our Privacy Policy. Please review it to understand how we collect, use, and protect your data.
10. Payments and Billing
All payments are due in accordance with the terms specified in your service agreement. Subscriptions are billed on a recurring basis as outlined in your agreement. We reserve the right to suspend or terminate access, including deactivating AI systems, if payment is not received in accordance with agreed terms.
11. Service Level and Uptime
We do not guarantee uninterrupted or error-free operation. Scheduled maintenance, third-party platform outages (including GHL, Twilio, CloseBot, and other providers), and unforeseen technical issues may result in temporary disruptions. We will make reasonable efforts to notify you of planned downtime in advance.
12. Limitation of Liability
To the maximum extent permitted by law, TradeDesk Automation is not liable for any indirect, incidental, special, or consequential damages arising from your use of our website or services, including loss of data, profits, leads, or missed appointments. Our liability for any claim is limited to the amount paid for the relevant service in the month in which the issue arose. Nothing in this clause excludes any guarantee or warranty implied by the Australian Consumer Law that cannot lawfully be excluded.
13. Third-Party Integrations
Our services may integrate with third-party platforms including CRM systems, telephony providers, and messaging platforms. We are not responsible for damages or service interruptions arising from your use of these third-party services.
14. Indemnity
You agree to indemnify and hold harmless TradeDesk Automation, its affiliates, officers, employees, and agents from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising from your use of our website or services, your violation of these Terms, or your infringement of any third-party rights.
15. Termination
We reserve the right to suspend or terminate your access to our website and services at our discretion, with or without notice, for any reason including violation of these Terms. Upon termination, active AI systems may be deactivated and access to data and analytics may be revoked.
16. Governing Law
These Terms are governed by the laws of Western Australia, Australia. Any disputes shall be subject to the exclusive jurisdiction of the courts of Western Australia.
17. Severability
If any provision of these Terms is deemed unlawful or unenforceable, it shall be severed and the remaining provisions will remain in full force and effect.
18. Contact Us
By using our website and services, you acknowledge that you have read and understood these Terms and Conditions and agree to be bound by them.